Got Questions?
We've covered the most common questions below.
For Fans
Will my order be in time for the Holidays?
As much as we attempt to have all orders delivered before the holiday season, orders might be delayed and received after. This will be dependant on carrier capacity and the date of order placed.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected. Generally, you can expect your order to be produced in in 2-3 business days and arrive within 4-7 business days once shipped.
What is our return policy?
All merchandise is printed-on-demand, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, Dropp*d offers a free reprint or a refund if you contact us within 30 days of product delivery. In such cases, Please get in touch with our team @support@droppd.com
How do I cancel or edit an order?
Cancellation
If the order has been sent to production, it means that the data has reached the Printing House, and they may already be working on fulfilling the order. As a result, it may not be possible to request cancellation at this point.
Address change
To request an address change, please do reach out to support:@support@droppd.com
What payment methods are accepted?
We accept major credit cards, PayPal, and other secure payment methods. Please check our payment section for more details.
How can I track my order?
After placing your order, you will receive a confirmation email, and once the order is fulfilled, tracking information will follow. You can use this information to check the status of your shipment.
How can I stay updated on new merchandise releases?
Subscribe to our newsletter or follow your favorite creators on social media to receive updates on new merchandise and promotions.
Is there a way to support my favorite creators besides purchasing merchandise?
Absolutely! You can support creators by sharing their content on social media, engaging with their posts, and subscribing to their channels.
How do I contact Dropp*d support?
You can reach our customer support team via email. We’re here to help with any questions or challenges you may have.Contact us: support@dropp*d.com
Why didn’t I receive all the products in my order?
Since we work with multiple vendors, items in your order may ship from different facilities. This means your order could arrive in separate packages at different times. You’ll receive tracking information for each shipment as it becomes available.
For Creators
What types of merchandise can I sell?
You can sell a range of products including apparel, accessories, and other custom items. Our platform supports various merchandise options to fit your brand.
How do I set up my merchandise line?
You can reach our team through the contact form on our website, or by clicking on THIS link.